Safety

Safeguarding Policy

Tutorwise safeguarding policy for sessions with children and vulnerable adults — responsibilities, reporting, and compliance.

Safeguarding Policy

Our Commitment

Tutorwise is committed to safeguarding children and vulnerable adults. All tutors, clients, and platform users must follow our safeguarding guidelines.

Key Principles

  • The welfare of the child or vulnerable adult is paramount
  • All concerns must be reported — no matter how small
  • Tutors must maintain professional boundaries at all times
  • Online sessions are subject to the same safeguarding standards as in-person sessions

Tutor Responsibilities

Before Sessions

  • Maintain a valid Enhanced DBS check (required for under-18 tutoring)
  • Complete safeguarding training (recommended annually)
  • Ensure your tutoring environment is appropriate and private

During Sessions

  • Never be alone with a child in a private physical space — online sessions should be in view of a parent/guardian where possible
  • Do not share personal contact details (phone, social media) with students under 18
  • Record sessions in VirtualSpace (with consent) for safeguarding purposes
  • Report any concerns immediately

Reporting Concerns

If you observe or suspect:

  • Physical, emotional, or sexual abuse
  • Neglect
  • Radicalisation
  • Self-harm or suicidal thoughts
  • Inappropriate behaviour from another user

Report immediately via the Lexi chat widget (select "Safety Concern") or email safeguarding@tutorwise.io. All reports are escalated to our safeguarding team within 1 hour.

Client Responsibilities

  • Provide accurate information about your child's needs
  • Ensure a parent or guardian is aware of all tutoring sessions
  • Report any concerns about tutor behaviour immediately
  • Do not leave children under 13 unsupervised during online sessions

Platform Safeguards

  • All tutors undergo identity verification and DBS checking
  • VirtualSpace sessions can be recorded for safeguarding review
  • AI monitoring flags concerning language patterns
  • All reports are investigated within 24 hours
  • Tutorwise cooperates fully with law enforcement when required

Ofsted Compliance

Tutorwise follows Ofsted guidelines for online education providers. Our safeguarding policy is reviewed annually and updated in line with:

  • Keeping Children Safe in Education (KCSiE)
  • Working Together to Safeguard Children
  • The Children Act 1989 and 2004

Emergency Contacts

  • Tutorwise Safeguarding Team: safeguarding@tutorwise.io (24h response)
  • NSPCC Helpline: 0808 800 5000
  • Childline: 0800 1111
  • Police: 999 (immediate danger) or 101 (non-emergency)