Pricing

For Students: What You Pay

No Hidden Fees

You Pay Only:

• Tutor's hourly rate
• Session duration
• No booking fees
• No platform fees
• No service charges

Example:

Tutor Rate: £40/hour
Session: 1 hour
You Pay: £40

Payment Processing

When Charged:

• After session completes
• Within 24 hours of completion
• Never charged before session

Refund Policy:

• Cancel 24 hours or more in advance: Full refund — the platform absorbs the Stripe processing fee, so you receive back exactly what you paid
• Cancel less than 24 hours: No refund — tutor is compensated for late notice
• Tutor cancels: Full refund always

For Tutors: Platform Fees

Standard Commission: 10%

What You Receive:

Session Price:      £100
Platform Fee (10%): -£10
You Receive:         £90

Fee Covers:

• Payment processing
• Platform maintenance
• Student acquisition
• Customer support
• Fraud protection
• Mobile apps

When Fees Apply

Charged On:

• Completed bookings only
• Recurring sessions
• Package deals

Not Charged On:

• Cancelled sessions (tutor)
• No-shows (student)
• Declined bookings

Setting Your Rates

Pricing Guidelines

Consider:

• Your qualifications and experience
• Subject and level (GCSE, A-Level, University)
• Market rates in your area
• Online vs in-person
• Session duration options

Typical UK Rates:

• Primary: £15-25/hour
• GCSE: £20-35/hour
• A-Level: £30-50/hour
• University: £40-80/hour

Package Discounts

Encourage recurring bookings with package deals:

Suggested Discounts:

• 5 sessions: 5% off
• 10 sessions: 10% off
• 20 or more sessions: 15% off

Example:

• Regular: £40/hour × 10 = £400
• Package: £36/hour × 10 = £360
• Student saves £40, you secure £360 upfront

Payment Methods

For Students

Accepted:

• Credit/debit cards (Visa, Mastercard)
• Apple Pay
• Google Pay

Secure Processing:

• All payments via Stripe
• SSL encryption
• No card details stored on Tutorwise

For Tutors

Receive Payments:

• Via Stripe Connect
• Direct bank transfer
• Weekly automatic payouts
• Minimum £10 threshold

Enterprise Pricing

High-Volume Tutors

For tutors with 50 or more bookings per month:

Benefits:

• Reduced commission rates
• Dedicated account manager
• Priority support
• Advanced analytics
• Marketing assistance

Contact: sales@tutorwise.io

Comparison with Competitors

Refunds and Cancellations

Student Refunds

Cancellation Policy:

• 24 hours or more before session: Full refund — you receive back exactly what you paid
• Less than 24 hours: No refund
• No-show: No refund

Stripe Processing Fee on Refunds:

Stripe does not return their processing fee when a refund is issued, so that fee comes out of the platform's margin, not your refund. You always receive the full amount you paid, regardless of where your card was issued.

Processing Time:

• Automatically processed on cancellation
• 5-10 business days back to your card (depends on your bank)

Tutor Compensation

If Student Cancels:

• 24 hours or more before: £0 — student receives a full refund (the platform absorbs the Stripe fee)
• Less than 24 hours: 100% of session price — tutor keeps full payment
• No-show: 100% of session price — tutor keeps full payment

Tax Implications

For Tutors:

• Income is self-employment income
• Declare on tax return
• Keep earnings records
• Consider VAT if over £85k/year

Documentation:

• Monthly statements available
• Annual tax summary
• CSV export for accounting
• Download from Financials

Need Help?

Quick Links

• How to Get Paid
• Stripe Setup
• For Tutors Guide
• For Students Guide