AI Assistant (Lexi)
Your Intelligent Platform Guide
Lexi is Tutorwise's AI assistant that helps you navigate the platform, manage bookings, understand features, and get instant answers — all adapted to your role as a student, tutor, client, agent, or organisation admin.
Instant answers, tailored to you. Lexi adapts to your role — whether you're a student, tutor, parent, agent, or organisation admin — so every response is relevant to what you need.
Quick Access: Click the "Ask Lexi" button in the bottom-right corner of any page to start a conversation.
What Is Lexi?
Lexi is Tutorwise's built-in AI assistant — a conversational guide that helps you understand and use every feature on the platform. Unlike a generic chatbot, Lexi knows the entire Tutorwise platform and adjusts its personality, tone, and suggestions based on your role.
- Answers questions about any platform feature instantly
- Guides you through bookings, payments, referrals, and settings
- Suggests relevant next actions based on your current page
- Adapts to your role (student, tutor, client, agent, organisation)
- Hands off to Sage when you need academic help
Lexi vs Sage
| Lexi | Sage | |
|---|---|---|
| Purpose | Platform assistant | Academic tutor |
| Helps with | Bookings, payments, referrals, settings, navigation | Maths, English, Science, homework, revision |
| Tone | Role-appropriate (supportive, professional, friendly) | Educational (step-by-step, encouraging) |
| Access | Floating button on every page | Dedicated section at /sage |
Academic question? If you ask Lexi about homework, equations, or grammar, it will suggest switching to Sage — your dedicated AI tutor with full curriculum support.
How to Use Lexi
Starting a Conversation
- Click the "Ask Lexi" button in the bottom-right corner of any page
- A chat window opens with a personalised greeting based on your role
- Type your question or tap a suggestion chip
- Lexi responds with relevant information and next steps
- Continue the conversation or close the window
Proactive Help
Lexi offers contextual suggestions on specific pages:
| Page | Lexi Suggests |
|---|---|
| EduPay | "Have questions about your wallet or cashback?" |
| Bookings | "Need help scheduling or managing a booking?" |
| Create Listing | "Creating your first listing? I can guide you!" |
| Financials | "Questions about earnings, payouts, or commissions?" |
| Onboarding | "Hi! I'm Lexi. Need help completing your profile?" |
These suggestions appear automatically when you visit the page. Dismiss them if not needed — they won't appear again.
What You Can Ask
Lexi understands questions across 16 categories covering every feature on Tutorwise:
Bookings & Scheduling:
- "How do I book a tutor?"
- "Can I set up recurring sessions?"
- "What is the cancellation policy?"
- "How do I reschedule a booking?"
Marketplace:
- "How do I find a tutor for GCSE Maths?"
- "What are Wiselists?"
- "How does Free Help Now work?"
VirtualSpace:
- "How do I join a VirtualSpace session?"
- "Can I use the whiteboard?"
- "How do I share my screen?"
Dashboard:
- "What does the dashboard show?"
- "Where can I see my upcoming sessions?"
Referrals:
- "How do referrals work?"
- "Where is my referral link?"
- "What is the commission rate?"
- "How does delegation work?"
EduPay:
- "What are EduPay Points?"
- "How do I convert EP to pay my student loan?"
- "What's the difference between ISA and Savings?"
Financials:
- "When do I get paid?"
- "What is the platform fee?"
- "How do I download my earnings report?"
- "How do disputes work?"
Payments:
- "How do I add a payment card?"
- "How do I connect my bank for payouts?"
Credibility Score:
- "What is the Credibility Score?"
- "How do I improve my score?"
- "What affects my ranking?"
Network:
- "How do I connect with someone?"
- "Where are my messages?"
- "How do I send a file in a message?"
Reviews:
- "How do reviews work?"
- "When are reviews published?"
- "Can I edit a review?"
Profile:
- "How do I update my profile?"
- "How do I verify my identity?"
- "Where do I upload my DBS check?"
Integrations:
- "How do I connect Google Calendar?"
- "What integrations are available?"
Organisations:
- "How do I manage my team?"
- "What is the Kanban task board?"
- "How does the referral pipeline work?"
How Lexi Adapts to You
Lexi automatically adjusts its personality, knowledge focus, and suggestions based on your active role:
Greeting: "Hi! I'm Lexi, your learning assistant. How can I help you today?"
Tone: Supportive, patient, encouraging
Focus Areas:
- Lesson scheduling and upcoming sessions
- Finding tutors and using the Marketplace
- Progress tracking and learning goals
- Explaining referrals, EduPay, and Credibility Score
- Study tips and encouragement
- Directing to Sage for academic help
Greeting: "Hello! I'm Lexi, here to help you manage your tutoring practice. What would you like to do?"
Tone: Professional, efficient, actionable
Focus Areas:
- Schedule management and availability
- Earnings, payouts, and commission tracking
- Credibility Score improvement strategies
- EduPay wallet, student loan repayment, and savings
- VirtualSpace setup and session management
- Managing listings, My Students CRM, and reviews
- Google Calendar and Stripe integration
Greeting: "Welcome! I'm Lexi. I can help you find tutors, manage bookings, and track your child's progress."
Tone: Friendly, reassuring, informative
Focus Areas:
- Finding and booking qualified tutors
- Managing payments and invoices
- Tracking your child's learning progress
- Understanding Credibility Scores and reviews
- Using Wiselists to save tutors
- Free Help Now for instant sessions
Greeting: "Hi! I'm Lexi, your agent assistant. Ready to help you support our users today."
Tone: Professional, solution-oriented, efficient
Focus Areas:
- User support and issue resolution
- Booking and payment troubleshooting
- Platform feature explanations for users
- Escalation handling
- Onboarding assistance
Greeting: "Hello! I'm Lexi, your organisation assistant. How can I help manage your tutoring platform today?"
Tone: Formal, data-driven, strategic
Focus Areas:
- Team and member management
- Kanban task board and referral pipeline
- Commission configuration and tracking
- Performance analytics and leaderboards
- Subscription and billing management
Chat Features
Conversation History
Click the History tab in the Lexi chat window to view past conversations:
- Browse all previous conversations sorted by date
- View full transcripts with timestamps
- See which persona and provider were used
- Filter by active or ended conversations
Markdown Responses
Lexi formats responses with:
- Bold and italic text for emphasis
- Bullet and numbered lists for step-by-step guides
- Tables for structured comparisons
- Links to relevant platform pages
- Code formatting for technical details
Suggestion Chips
After each response, Lexi shows 3 contextual suggestions — quick actions relevant to what you just asked about. Tap any chip to continue the conversation without typing.
Message Feedback
Every Lexi response has thumbs up/down buttons. Your feedback helps improve future responses — rate answers that were helpful or could be better.
Guest Access
Lexi is available to guests (users who haven't signed in). Guest users:
- Get the Client persona by default
- Can ask questions about platform features
- Are rate-limited to prevent abuse
- See sign-up suggestions for features requiring an account
Troubleshooting
Q: Where is the "Ask Lexi" button? A: Look for the floating button in the bottom-right corner of any page. It shows a sparkle icon with "Ask Lexi" text.
Q: Lexi says "Session expired". What do I do? A: Sessions last 24 hours. Close the chat window and reopen it — a new session starts automatically.
Q: Lexi gave me a wrong answer. What should I do? A: Tap the thumbs down button on the response and rephrase your question with more detail. Lexi's knowledge is comprehensive but it may need more context for specific queries.
Q: Can Lexi help with Maths or Science homework? A: For academic questions, Lexi will suggest switching to Sage — our dedicated AI tutor with subject-specific knowledge, curriculum alignment, and LaTeX formula rendering.
Q: Does Lexi remember my previous conversations? A: Lexi remembers messages within the current session (24 hours). You can view past conversations in the History tab, but starting a new session begins a fresh context.
Q: Can Lexi perform actions on my account? A: Lexi provides guidance and directs you to the right page, but cannot directly modify your account, process payments, or change settings. It will give you the exact steps and links.
Q: Is my conversation with Lexi private? A: Yes. Your conversations are associated with your account and not shared with other users, tutors, or clients.
Q: Lexi doesn't understand my question. Any tips? A: Use specific keywords. Instead of "how do I invite people", try "where is my referral link" or "how do referral commissions work". Lexi matches on key terms to detect your intent.
Quick Links
- Ask Lexi — Click the floating button on any page
- Sage AI Tutor — For academic help (Maths, English, Science)
- Dashboard — Your personalised home page
- Marketplace — Find and book tutors
- Bookings — Manage your sessions
- Financials — Earnings, payouts, and transactions
- Referrals — Your referral link and commissions
- EduPay — EP wallet and student loan management
- Help Centre — Browse all help articles
Your Intelligent Guide to Tutorwise
Lexi is always one click away — ready to answer your questions, guide you through features, and help you get the most out of the platform. No matter your role, Lexi speaks your language.
Need help? Ask Lexi. Click the floating button in the bottom-right corner of any page. Your AI assistant is ready.