Free Help Now

How Free Help Now Works

The Concept

For Students:

• Browse tutors offering free help right now
• Click "Get Free Help" and connect instantly
• 30-minute free session via Google Meet
• No payment required
• No booking required
• Instant access

For Tutors:

• Toggle "Available for Free Help" when you have time
• Students can instantly book you (no approval needed)
• Deliver 30-minute free sessions
• Earn Credibility Score points
• Build your reputation
• Give back to the community

For Students: Getting Free Help

Finding Available Tutors

Step 1: Go to Marketplace

1. Visit Marketplace
2. Look for green "Free Help Now" badges
3. These tutors are online and available RIGHT NOW

What You'll See:

• Tutor name and photo
• Subjects they teach
• Credibility Score
• "Get Free Help Now" button (bright green)
• Approximate wait time (usually less than 5 minutes)

Step 2: Request Free Session

1. Click "Get Free Help Now"
2. Confirm your request
3. Receive instant Google Meet link
4. Join within 5 minutes

During Your Free Session

What to Expect:

• 30 minutes maximum
• Focused on urgent question/topic
• Professional tutoring quality
• Via Google Meet (camera optional)
• No payment or booking fees

Best Practices:

• Have your question ready
• Materials prepared
• Be respectful of time limit
• Turn camera on if comfortable
• Thank the tutor!

After the Session:

• Leave a review (helps tutor's Credibility Score!)
• Save tutor to Wiselist if you liked them
• Book paid session for deeper learning

Usage Limits

To Prevent Abuse:

• Maximum 5 free sessions per 7 days
• Resets weekly
• Tracked across all tutors
• No workarounds

Why Limits Exist:

• Protect tutor time and generosity
• Ensure fairness for all students
• Prevent system gaming
• Maintain session quality

For Tutors: Offering Free Help

Enabling Free Help

Step 1: Toggle Availability

1. Go to Account → Settings
2. Find "Offer Free Help" toggle
3. Switch to ON when you're ready
4. You'll appear in marketplace immediately

Requirements:

• Must be a verified tutor
• Must have active listings
• Must have stable internet connection
• Must be at your computer/phone

Step 2: Stay Online

• Keep browser tab open
• Respond to requests quickly
• Auto-disconnects after 5 minutes of inactivity
• Re-enable when you're back

Receiving Free Help Requests

When Student Requests:

1. Instant notification (browser + email)
2. Google Meet link generated automatically
3. Student joins within minutes
4. 30-minute session begins

Your Responsibilities:

• Join promptly (within 2 minutes)
• Deliver quality help (same as paid sessions)
• Stay for full 30 minutes if needed
• Be professional and encouraging

Managing Requests:

• Can't decline once accepted (instant booking)
• Toggle off if you need a break
• No penalties for going offline
• No limits on sessions you can offer

Earning Credibility Points

CaaS Social Impact Bucket: +10 points

Best Practices for Tutors

Preparation:

• Have whiteboard/screen share ready
• Keep materials accessible
• Reliable internet connection
• Quiet environment

During Session:

• Start with friendly introduction
• Quickly identify the problem
• Focus on urgent need first
• Teach methodology, not just answers
• Respect 30-minute limit

After Session:

• Politely mention paid services if relevant
• Encourage them to review you
• Connect on the network
• Follow up if they have questions

Avoid:

• Hard selling during free sessions
• Rushing through to finish early
• Taking calls/distractions
• Judging student's question
• Cutting off at exactly 30 minutes mid-explanation

How It Helps Both Sides

Social Impact

Democratizing Education:

• Removes financial barriers
• Instant help for urgent questions
• Builds learning confidence
• Reduces inequality in education access

Community Building:

• Tutors give back
• Students pay forward (reviews, referrals)
• Positive ecosystem
• Shared success stories

Platform Benefits

For Students:

• Free access to expert help
• Try tutors before paying
• Learn Tutorwise platform
• Build study habits

For Tutors:

• Acquire new clients (35% conversion)
• Build credibility fast (especially new tutors)
• Differentiate from competitors
• Feel good about giving back

For Tutorwise:

• Higher user engagement
• Viral word-of-mouth growth
• Quality signal (generous tutors = quality tutors)
• Mission-aligned feature

Troubleshooting

Q: I toggled "Available" but no requests are coming. Why? A: Check:

• Profile completeness (photo, bio, subjects)
• At least one active listing
• Subject demand (some subjects get more requests)
• Time of day (peak: 4pm-9pm weekdays)

Q: Can I charge for Free Help sessions? A: No, they're strictly free. Use regular bookings for paid sessions.

Q: Student didn't show up. Do I still get credit? A: No, only completed sessions count toward CaaS. Mark as "no-show" if student doesn't join.

Q: How long until I get my CaaS points? A: Points are calculated when you complete 1, 5, or 10 sessions. Updates within 10 minutes.

Q: Can agents/organisations use Free Help? A: Currently tutors only. We're exploring organisation-sponsored free help in the future!

Q: I hit my 5-session weekly limit. When does it reset? A: Rolling 7-day window. If your 5th session was Monday, you can take another the following Monday.

Quick Links

• Marketplace — Find tutors offering Free Help Now
• Credibility Score — Learn about Social Impact points
• Account Settings — Toggle Free Help availability
• Bookings — Book paid sessions

Ready to help or get help? Start with Free Help Now today and make education accessible for all!