Stripe Setup

Why Stripe?

Stripe is our payment processor because it's:

• Secure: Industry-leading encryption and fraud protection
• Fast: Payouts in 2-5 business days
• Reliable: 99.99% uptime
• Global: Supports multiple currencies and countries

Before You Start

Make sure you have:

• Government-issued ID (passport or driver's license)
• Bank account details
• Business information (if applicable)
• Tax ID or National Insurance number

Step-by-Step Setup

Step 1: Navigate to Payments

1. Log in to your Tutorwise account
2. Go to Account → Professional Info
3. Scroll to "Payment Settings"
4. Click "Connect Stripe Account"

Step 2: Choose Account Type

New to Stripe?

• Click "Create new Stripe account"
• Follow Stripe's onboarding flow
• You'll be redirected back to Tutorwise when complete

Already have Stripe?

• Click "Connect existing account"
• Log in to your Stripe account
• Authorize Tutorwise access
• Return to complete connection

Step 3: Provide Business Information

Individual Account:

• Legal name
• Date of birth
• Home address
• Tax ID / National Insurance number

Company Account:

• Business name and type
• Business address
• Tax ID / Company number
• Representative information

Step 4: Add Bank Details

Required Information:

• Bank name
• Account number
• Sort code (UK) or routing number (US)
• Account holder name

Verification:

• Stripe may make small test deposits
• Verify amounts in 1-2 business days
• Confirm in Stripe dashboard

Step 5: Upload ID

Accepted Documents:

• Passport
• Driver's license
• National ID card

Requirements:

• Clear, readable image
• All four corners visible
• Not expired
• Matches your legal name

Step 6: Review and Submit

Check all information is correct:

• Personal/business details
• Bank account
• Tax information
• ID documents

Click "Submit for Review"

Verification Timeline

Instant Approval (most cases):

• Basic details verified immediately
• Can start receiving payments right away
• Full verification completes in background

Manual Review (some cases):

• Takes 1-3 business days
• Stripe may request additional information
• You'll receive email updates

Status Check:

• View in Account → Professional Info
• Stripe dashboard: dashboard.stripe.com
• Email notifications for status changes

Common Verification Issues

ID Rejected?

• Ensure photo is clear and complete
• Check ID hasn't expired
• Try different document type
• Contact support if persistent issues

Bank Details Incorrect?

• Double-check account number and sort code
• Ensure account is in your name
• Some accounts (savings, business) may require additional verification

Address Mismatch?

• Address must match ID and bank records
• Provide proof of address if requested
• Update ID if recently moved

After Approval

Connection Confirmed:

• Green checkmark in Account settings
• "Connected to Stripe" status
• Ready to receive payments

Test Your Setup:

• Complete a test booking (if possible)
• Check payout schedule
• Verify bank connection

Managing Your Stripe Account

Viewing Payouts

In Tutorwise:

• Go to Financials → Payouts
• See pending and completed payouts
• Download statements

In Stripe Dashboard:

• Visit dashboard.stripe.com
• View detailed transaction history
• Manage bank accounts
• Update business information

Payout Schedule

Default Schedule:

• Weekly automatic transfers
• Paid every Friday
• Minimum payout: £10

How It Works:

1. Student completes session Monday
2. Payment processes by Tuesday
3. Added to your payout batch
4. Transferred Friday
5. In your bank Monday-Wednesday

Updating Bank Details

1. Log in to dashboard.stripe.com
2. Go to Settings → Bank Accounts
3. Add new bank account
4. Verify with test deposits
5. Set as default
6. Remove old account (optional)

Troubleshooting

Can't connect Stripe?

• Clear browser cache
• Try different browser
• Disable ad blockers
• Check Stripe is available in your country

Payouts not arriving?

• Check bank details are correct
• Verify minimum payout reached (£10)
• Allow 2-5 business days
• Contact support if delayed

Account suspended?

• Review Stripe's email for reason
• Provide requested information
• Contact Stripe support directly
• May take 5-7 days to resolve

Need Help?

Quick Links

• How to Get Paid
• Pricing Information
• Getting Started for Tutors

Ready to get paid? Complete your Stripe setup in Account Settings today!